Business Process Outsourcing
Your document back office, run by specialists.
Signato takes over high-volume routines — intake, verification, data entry, execution and storage of documents — with standardized processes, proprietary technology and contracted SLAs. Your team gains time for what is strategic.
Process outsourcing (BPO)
What’s included
Intake and triage
Multichannel intake (upload, email, API, paper), classification and automatic routing by document type.
Document verification
Process-specific checklists, data validation, double-checking and structured handling of pending items.
Data entry and indexing
Data extraction, qualified data entry and indexing for fast search and integration with your systems.
Execution
Envelope preparation, signature collection, follow-up on pending items and archiving of the complete file.
KPI-driven management
Productivity, turnaround and quality dashboards, with periodic reports and governance meetings.
Support desk
Outreach to customers, employees or partners to regularize documents and track progress.
Process outsourcing (BPO)
How it works
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1
Immersion
We map the current process, volumes, seasonality, business rules and failure points.
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2
Pipeline and SLAs
We design the flow, checklists, service levels and quality indicators.
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3
Pilot
We run a controlled pilot, fine-tune rules and train the dedicated team.
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4
Operation
We take over the routine with daily monitoring and continuous improvement cycles.
Typical applications
- Credit and payroll-loan execution
- Employee onboarding and files
- Claims and reimbursement document analysis
- Customer onboarding (KYC/KYB)
- Supplier and contractor qualification
- Collateral checks for securitization and receivables funds
Benefits
- Variable, predictable cost
- Scale for peaks without new hires
- Measured, auditable quality
- Internal team focused on strategy
FAQ
Frequently asked questions
Any repetitive routine based on documents and clear rules: verifications, data entry, executions, document analyses, follow-up on pending items and archive organization.
With checklists by document type, full or sample-based double-checking, error KPIs and periodic audits shared with the client.
No. You follow everything on dashboards and reports, set rules and priorities, and every document has a trail of who did what and when.
Let’s talk
Shall we design your pipeline?
Tell us about your scenario and get a tailored proposal.