Document BPO: what it is, how it works and when to outsource
How outsourcing document processes removes back-office bottlenecks, which routines make sense to outsource and how to choose the right partner.
BPO · E-signature · Document management
Documents, processes and signatures. Run with precision.
Signato combines a digital platform with a specialized team to take over your company’s document operations — from capture to signature, from verification to storage — with legal validity, end-to-end traceability and compliance with Brazil’s data protection law (LGPD).
- Legally binding
- Full audit trail
- LGPD compliant
Aligned with Brazil’s legal framework
MP 2.200-2/2001
Law 14.063/2020
LGPD · Law 13.709/2018
Law 12.682/2012
Decree 10.278/2020
ICP-Brasil
MP 2.200-2/2001
Law 14.063/2020
LGPD · Law 13.709/2018
Law 12.682/2012
Decree 10.278/2020
ICP-Brasil
Why Signato
Platform and people, on the same pipeline.
Tools alone don’t fix processes. People alone don’t scale. Signato delivers both: proprietary technology to digitize, sign and track, and a dedicated BPO operation that executes, verifies and is accountable for SLAs.
Technology that proves
E-signatures, identity verification, document management and audit trails on a single platform.
Operations that deliver
A specialized team takes over back-office tasks with standardized processes, double-checking and quality metrics.
Governance that protects
Access controls, processing records and privacy by design, in compliance with the LGPD.
“Dedicated operations, standardized processes and quality control in every batch.”
Solutions
Everything that involves documents, with one partner.
Hire individual modules or the full operation. Each solution is designed to work with the others and with the systems you already use.
Process outsourcing (BPO)
End-to-end outsourcing of document and back-office routines.
Intake and triage
Document verification
Data entry and indexing
Execution
E-signature
Legally binding electronic and digital signatures with a full trail.
Three signature levels
Multiple signers
Multichannel delivery
Stronger authentication
Document management (ECM)
Organization, indexing, workflows and document lifecycle.
Storage and retention
Secure digital storage, legally valid digitization and archive organization.
Identity and evidence
Identity verification, liveness and acceptance evidence.
Digital transformation
Consulting, automation and integration for paperless processes.
How we work
From assessment to ongoing operations
A clear methodology with measurable deliverables at every stage and governance shared with your team.
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01
Assessment
We map flows, volumes, documents, risks and legal requirements of your current process.
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02
Design
We define the ideal pipeline: verification rules, signature levels, integrations and SLAs.
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03
Implementation
We configure the platform, train the teams and run a controlled pilot.
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04
Operation & improvement
We take over the routine with KPIs, periodic audits and continuous improvement cycles.
Signature · Identity · Evidence
Every acceptance backed by solid evidence.
Combine signature levels and authentication factors according to each document’s risk — and get a complete evidence file for any dispute.
Electronic and digital signatures
Envelopes with signing order, multiple signers, automatic reminders and support for ICP-Brasil certificates for acts that require a qualified signature.
- Simple, advanced and qualified signatures
- Delivery by email, SMS or WhatsApp
- Templates and dynamic fields
- API and webhook integration
Identity verification and liveness
Confirm who is on the other side before acceptance: document capture, facial biometrics with liveness detection and registry checks.
- Liveness detection
- Face match against ID
- Registry data validation
- Geolocation and device
Clear evidence for every step
Every interaction generates technical records — IP, date and time, document hash and events — consolidated in a verifiable evidence report.
- Complete audit trail
- Cryptographic document hash
- Trusted timestamp
- PDF evidence report
Industries
Experience in regulated operations
High-volume processes, critical deadlines and strict compliance requirements are our starting point.
Finance and lending
Execution of credit operations, onboarding of customers and correspondents, collateral verification and contract storage with traceability for audits.
Insurance and pensions
Support for proposals, endorsements and claims, with document analysis, pending items handled in a pipeline and digital communication with policyholders.
HR and payroll
Digital onboarding, contracts and amendments signed electronically, organized employee files and control of labor-law retention periods.
Healthcare
Management of medical records and administrative documents, consent forms and provider contracts, with special care for sensitive data.
Real estate and condominiums
Lease and sale agreements, inspections, minutes and condominium documents signed and archived digitally.
Legal and compliance
Powers of attorney, supplier contracts, NDAs and internal policies with risk-appropriate signatures and preserved evidence.
LGPD
Lei 13.709/2018 · privacy by design
Security and privacy
Trust is built with controls.
We treat every document as a critical asset. Information security and privacy are part of the design of every process, not an afterthought.
Encryption
Data protected in transit and at rest.
Least privilege
Role-based profiles, strong authentication and periodic access reviews.
Traceability
Processing records and tamper-evident audit trails.
LGPD by design
Data minimization, legal bases and data subject support.
Results
What changes in your operation
Shorter cycles
Contracts and hires closed in hours, not weeks — no travel, no paper.
Less rework
Checklists, automatic validations and double-checking reduce pending items and returns.
Predictable costs
Operations contracted by volume and SLA, with no hiring spikes or idle capacity.
Stress-free audits
Documents organized, indexed and found in seconds, with evidence ready.
Content
Insights for smarter operations
Are electronic signatures legally valid in Brazil? What MP 2.200-2 and Law 14.063 say
The three levels of electronic signature, when an ICP-Brasil certificate is mandatory and which evidence makes a digital contract robust.
LGPD and document management: 7 practices to reduce risk
From inventory to secure disposal: concrete practices to protect the personal data flowing through your company’s documents.
FAQ
Frequently asked questions
Document BPO (Business Process Outsourcing) is the outsourcing of routines that involve documents — intake, verification, digitization, data entry, formalization, signature and storage. Signato takes over these steps with standardized processes, proprietary technology and agreed SLAs, while your team keeps management and visibility through reports and KPIs.
Yes. Provisional Measure 2.200-2/2001 recognizes electronic documents and accepts other means of proving authorship and integrity agreed by the parties, and Law 14.063/2020 classifies electronic signatures as simple, advanced and qualified. Signato helps you choose the right level for each document’s risk and legal requirements.
From growing companies to large operations. The model is modular: you can start with a specific process — such as employee onboarding or contract execution — and expand the scope as results come in.
Yes. We work with APIs, webhooks and integrations with ERPs, HR systems, CRMs and lending platforms so documents and statuses flow automatically between systems.
We follow the LGPD at every step: we process only the data needed, with defined legal bases, access controls, processing records and channels for data subject requests. Details are in our Privacy Policy.
It depends on complexity and volume. Signature workflows can go live in a few days; full BPO pipelines usually go through assessment, design and a pilot before full operation.
Let’s talk
Design with Signato the document operation your company deserves.
In a 30-minute conversation, we map your processes, risks and opportunities — and show how technology and specialized operations can work together.